Free shipping from 3 pairs (NL) - BLACK FRIDAY 20% OFF code FLINCK20

Returns


What is the return period?
After receiving your order, you have 30 days to return the order. For hygienic reasons we do not accept socks without their original FLINCK-label attached to it. Of course you can take the socks out of its packaging.


My order is damaged, what do I do?

We are sorry to hear that your order is damaged. Please contact our customer service directly via one of the channels below. Then we will come up with a solution as soon as possible. Make sure you mention your order number.

contact form or chat
- support@flincksupply.com

Please DO NOT return any damaged items to us without first contacting our customer service. Also, please DO NOT return items that have had the original FLINCK-label removed without first contacting our customer service.


When am I allowed to return my order?
If you want to return your order (or part of it) and the products are undamaged, unaltered, uncontaminated, unused, unworn, unwashed and attached to the product with the original FLINCK label, you can use the digital return portal to return the products to us.


How do I return my order?
Returns are quite easy via one of our digital return portals.
Important: for Belgium this is a different return portal than returns for the Netherlands.

Note: Please DO NOT return any orders that are damaged without contacting our customer service first. Also, please DO NOT return a product when the original FLINCK-label is no longer attached. Please contact us first and we will find a solution.


For the Netherlands (NL)
Please DO NOT return any orders that are damaged without contacting our customer service first. Also, please DO NOT return a product when the original FLINCK-label is no longer attached. Please contact us first and we will find a solution.

Step 1
Contact our customer service via one of the channels below to receive a link to our digital return portal.

contact form or chat
- support@flincksupply.com

Make sure you mention your order number.

Step 2
We will send you an e-mail with the link to our digital return portal.

Step 3
Flinck Supply takes care of part of the return costs, so you can return your order for € 2.95 instead of the usual shipping costs.

Of course you can also stamp the package yourself if you prefer. Pay attention; in that case the costs are entirely on you.

In that case, send your return to:

Flinck Supply
Ellermanstraat 15C
1114 AK Amsterdam
The Netherlands

Step 4
You can download and print your return ticket after completing the payment for this return.

Step 5
Stick this return label over your own address on the packaging in which you received the order. Or on a new packaging if you no longer have the old one.

Step 6
You hand in the package at the nearest PostNL service point. You will receive a confirmation of your return, keep this!

As we mentioned you can also stamp the package yourself if you prefer. Pay attention; in that case the costs are entirely on you.

In that case, send your return to:

Flinck Supply
Ellermanstraat 15C
1114 AK Amsterdam
The Netherlands

For Belgium (BE)
Please DO NOT return any orders that are damaged without contacting our customer service first. Also, please DO NOT return a product when the original FLINCK-label is no longer attached. Please contact us first and we will find a solution.

Step 1
To start the return process click here.

Step 2
Enter the tracking number and your zip code to find the shipment > Click to see the shipment details.

Step 3
Check the details and complete them if necessary. Specify the reason for return and indicate which products you are returning.

Step 4
If everything is filled in correctly, click on "Next: choose delivery point". The nearest DHL drop-off location will appear based on the zip code you entered. When you select it, the location is saved.

Step 5
You’re almost done! An overview of the return shipment is displayed. When products are selected, they are also displayed here again. Verify this information and if everything is OK, check the box at the bottom of the screen and choose 'Next: Print return label'.

Step 6
The return label can now be downloaded and printed. You hand in the package at the chosen DHL service point. And that’s it!

When you return your order from Belgium, shipping costs for the return are € 4.95 and will be deducted from the amount to be refunded by us.


Does FLINCK have free returns?
We do not offer returns free of charge. We do offer a return label at a reduced rate. You then pay return costs at € 2.95 (NL) or € 4.95 (BE). For Belgium, these costs are deducted from the purchase amount to be refunded by us. For returns from the Netherlands, these costs are already paid by the customer when creating the return label. So nothing is deducted from the amount to be refunded by us.
You will receive a full refund of the shipping costs that you paid for with your purchase.

Of course you can also stamp the package yourself if you prefer. Pay attention; in that case the costs are entirely on you.

In that case, send your return to:

Flinck Supply
Ellermanstraat 15C
1114 AK Amsterdam

When you return the order in full, you will receive the purchase amount back from us, including any shipping costs for the order. Shipping costs for the return shipment from Belgium are € 4.95 and will be deducted from the purchase amount.


Return a free delivery order, how does it work?
Did you NOT pay shipping costs with your order because you ordered more than 3 pairs, but you are now returning part of this order and you are under 3 pairs? In addition to the costs for the return shipment, we will also deduct the shipping costs of € 3.95 (NL) or € 5.95 (BE)* from the amount to be refunded. Of course, if you retain 3 pairs or more, we do not deduct those delivery costs from your refund.

*For a return from Belgium we will also deduct an additional €4.95 for the shipping costs of your return from your refund.


Can I exchange my order?
Your order cannot be exchanged. Did you find another pair of socks that you like even better than the ones you already bought? You can return the socks that you ordered and place a new order for your desired pair.


When do I receive my refund?
Once your return has been received, inspected and approved, we will send you an email with the confirmation of your refund. We strive to refund your return as soon as possible and no later than 7 days after receipt of your return.


Refund method
You will receive the amount to be refunded to the same account with which the order was paid.


I did not receive my refund, what’s next?
We are sorry to hear that you did not yes receive your refund. We strive to refund your return as soon as possible and no later than 7 days after receipt of your return, however the process can take a while. If you did not receive your refund after 14 days, please contact our customer service via one of the channels below.

contact form or chat
- support@flincksupply.com

Make sure you have your order number and Track & Trace at hand, so we can help you right away.


Can I return a gift card?
No, you cannot return a gift card.


My FLINCK socks were given to me as a present. Can I return them?
You can return the socks that were given to you as a gift. Please contact our customer service so we can provide you with a link to our return portal.

- contact form or chat
- support@flincksupply.com

Please note: the amount to be refunded goes to the same account with which the order was paid. The giver will therefore be informed that the product has been returned.


Which complaints are not reimbursed?
We will not accept a damaged product if the product has been damaged while it was used in a way it was not intended to be. The intent of use is at the discretion of Flinck Supply and will be assessed in a reasonable manner.

If you have received a broken or wrong item, we will of course resolve this as soon as possible. Please contact our customer service via one of the channels below.

contact form or chat
- support@flincksupply.com

Items returned as damaged and showing signs of damage not resulting from a manufacturing defect will not be accepted. This includes accidental, malicious or carrier related damage.


Did we not answer your question yet?
We are sorry to hear that we did provide the answer to your question. Please contact our customer service and we will respond to your question as soon as possible.

- contact form or chat
- support@flincksupply.com


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